Audet & Partners, LLP is investigating claims by members of the Hertz Gold Plus Rewards program that Hertz unfairly, and potentially illegally, interpreted the terms of the Gold Plus program in a way that eliminated already-accrued points after two years without renting a car. Many of these already-accrued points resulted from engagement in a range of activities, many of which did not involve the renting of a vehicle.
In the past, the terms of the Hertz Gold Plus Rewards Program had expressly stated that accrued points would be retained “as long as you have any Hertz Gold Plus Rewards program activity in the prior 24 months. Activity means a Gold Plus Rewards point was either earned or redeemed.” Prior terms did not specify that qualifying activity was limited to car rentals.
Independent investigation of these claims suggests that sometime around November 2015, Hertz modified the express terms of its Gold Plus Rewards Program by changing qualifying “program activity” to “program rental.” Prior to this change in terms, however, it is suspected that large numbers of Hertz Gold Plus Rewards members had their pre-existing points improperly removed from their accounts, despite having had “program activity” within two years that did not involve car rentals.
If you are or have been a member of the Hertz Gold Plus Rewards program, accrued points on program activity in the past, and had those points expire despite having accrued points in the 24 months prior to expiration, you are urged to contact a Consumer Fraud attorney at Audet & Partners, LLP for a free case evaluation. You can contact us either by completing and submitting the inquiry form on the right side of this page, or by calling us at (800) 965-1461.